24/7 Proactive Monitoring
VisualServers operates separate server and application monitoring systems to provide for full monitoring redundancy and visibility for your environment. These systems track application availability, performance and uptime. These checks occur at least once every 60 second. In order for your business to run at maximum profitability, your website must operate at maximum performance levels. Undetected downtime and infractions of Service Level Agreements (SLA), will not only inflate resources going forward, but will negatively impact your bottom line. Monitoring services utilizing Simple Network Monitoring Protocol (SNMP), continually records and reports the status of all your network components ensuring the highest level of system operability and SLA compliance. VisualServers provides 24/7 on-site system monitoring capabilities. Through our Monitoring System, we are able to view the status of your website in real-time, as well as access robust features and functionalities including:
System Monitoring:
VisualServers System Administrators monitor your system around the clock, while Customer and Technical Support are available 24/7/365 to meet any need that may arise.
System Inventory Management:
Our Monitoring Services have the capability to store and display specific component information including hardware description, and other user specified information.
Automated Problem Detection and Resolution:
24/7 Monitoring Services automate problem detection and resolution by allowing us to set specific business rules and thresholds for problem identification and allows you to run any command, script or application, to resolve identified problems.
Customizable Alert Functionalities:
Monitoring Services will alert system administrators via e-mail, pager, and other specified medium if any components of your system should fall below determined performance thresholds.
Extensive Drill-Down Reporting Capabilities:
Monitoring Services feature Web-based, realtime reporting capability. Our staff receive reports on areas including System Availability, System Performance, SLA Compliance, Alert History.
99,9% SLA Uptime Guarantee
99.998% Network Infrastructure Guarantee:
VisualServers guarantees high availability for its data center LAN. VisualServers's network is structured, sophisticated, and redundant with no single points of failure. This delivers a significant performance and redundancy improvement over public or private peering Internet connectivity strategies.
VisualServers proven record and current standing monthly average of an aggregate monthly 99.998% network uptime sets a new standard for reliability. It translates to less than 35 seconds of downtime per month.
99.998% Facility Infrastructure Guarantee:
VisualServers also guarantees facility functionality including power, physical security, environment, and fire protection.
99.5% Database Server Guarantee:
Our Database Server Clustering Solution protects customers' database services from network, hardware, operating system, and database service failures, ensuring the highest Web database availability.
99.5% Web Server Guarantee:
Our local and distributed load balancing and mirroring solutions protect customer Web servers from network, hardware, operating system, and Web server application service failures ensuring optimum Web server performance and availability. A guarantee of 99.5% availability means that there will be no more than 3 consecutive hours of unscheduled outage per month.
30 Day Money Back Guarantee
We hope that you will be satisfied by our service. If for any reason you are unsatisfied within the first 30 days for service, VisualServers will refund 100% of your hosting fees.
If you are not completely satisfied with our services within the refund time period specified for your plan, you will be given a full refund of the contract amount excluding setup fees and overages. Setup fees are refundable for the following reasons only: (1) the account order is canceled prior to activation; or (2) the domain name was not available at the Domain Registar.
This policy does not apply to any additional services such as overages, disk space, pop accounts, sub-accounts, Domain Parking accounts, etc. It does not also apply to reseller accounts, or any fees associated with these accounts.
Accounts cancelled/terminated by VisualServers for violating our Acceptable Usage Policy or Service Policies do not qualify for the 30-day money back guarantee. For example, if your account is cancelled due to spamming, warez, you will not be given any refund.
To receive a full refund you must let us know why you are not satisfied. This collation of information is used to improve and provide the highest quality service possible for our present and future customers. To receive a full refund, e-mail our sales department and we will send you a cancellation form.
Any cancellation request will be effective upon receipt.
Fast and Friendly Support
From the smallest problem to the largest configuration request, our support engineers are always there for you. Trouble tickets entered through the Control Panel are processed within 15 minutes and answered even sooner, enabling you to focus on your business instead of worrying if your web server is operating properly.
Discover the advantage of flexible support. Hosting.com's support is constant; it's flexible; and it caters to your unique business needs. Our support technicians are ready to help and are skilled at getting your questions answered quickly so you can get back to business.
Our support technicians:
- Work right in the heart of our data centers
- Offer phone or e-mail support
- Provide scaleable, round-the-clock assistance
- Continually monitor your web hosting solutions
Full Service Hosting
All of our accounts come with a generous list of standard features. You can signup different types of hosting services to your single account. Also point multiple domains to one site.
We deliver feature rich services, including: shared hosting with PHP/MySQL/Perl/CGI support and ASP.NET/MSSQL/Perl/CGI, Pre-installed scripts such as EasyApp Collection. We also offer Script Installation, Domain Registration/ Administration with an unexpected level of quality and value to all of our clients.
We continuously strive to provide outstanding support and service, while providing sophisticated solutions at simple prices. Our experience and ability to make your dreams a reality.
VisualServers offers a large variety of features to all clients, regardless of which shared hosting plan you choose. All features included under each plan are complimentary -- there are no hidden fees! We encourage you to look around at other web hosting providers. While their prices may start out less than $5.00 per month, by the time you add all of the features you want a la carte, their prices exceed ours. All the features mentioned below are included free with every hosting package.
Full Control
You can manage all aspects of your account 24 hours a day, 7 days a week. Easy to use Control Panel allow change any parameter related for your site. You can enable preinstalled award-winning applications without worring about installation.
Introducing the HSphere Control Panel, the amazing online site management tool which allows you to master your online web space and makes the technical aspects of running your site simple and seamless. Through the power of this online software you can create e-mail accounts, 404 error pages, sub-domains, mailing lists, and much more. You can also manage your account profile, users, passwords, FTP accounts, files and directories, visitor statistics, and more.
Plus even more features for advanced users including databases, handlers, and cron jobs. Simply put, it is the industry's most powerful web-based site management tool! There is no competition. Never before has controlling your website been this easy, yet intuitive!
Benefits:
- Add/Remove Email Accounts, Aliases, Forwarders, Auto responders
- Setup FTP, Sub-domains, SSL, Chatrooms, CGI scripts
- Monitor Resources (disk space, bandwidth)
- Real-time Account Statistics and Graphical Site Statistics
- Database Management Interface
- Password Protect Directories, 404 Error Pages, Modify MIME Types
- Manage, Upload, Download, Delete Files
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